Frequently Asked Questions

Everything you need to know about SKAW and AI readiness.

About SKAW

What is SKAW?
SKAW is a Shopify app that audits your store for AI readiness — how well ChatGPT, Claude, Perplexity, Google AI and other agents can read, understand, and recommend your products. It gives you a 0–100 score, a list of prioritised fixes, and tracking for which agents are visiting.
Why is it called SKAW?
Short, memorable, ours.
Is SKAW just another SEO app?
No. SEO tools optimise for human search engines (Google, Bing). SKAW optimises for AI agents (ChatGPT, Claude, Perplexity, Google AI). Both matter. Run both.
Does SKAW edit my product pages?
No. SKAW is read-only. It audits, scores, and tells you what to fix. You fix it yourself — or export a Sidekick-ready report and let Shopify Sidekick do it for you.

Features & Scoring

What's a good SKAW Score?
Aim for 80 or above. Below 60 means agents are hitting real friction. Below 40 means your store is effectively invisible to them.
What are the five pillars?
Data Quality — are product descriptions complete, specific, and fact-rich?

Structure — are titles, attributes, and variants organised the way agents expect?

Policies — can an agent find your returns, shipping, and privacy info quickly?

Schema — is your Schema.org markup valid and complete?

Agent Engagement — are AI agents actually visiting? Which ones? Which pages?
What's a Quick Win?
A specific, fixable issue ranked by impact. Example: "12 products are missing brand in their structured data. Add it to these products first." Each Quick Win includes severity, estimated impact, and plain-English instructions.
What's the Sidekick export?
A pre-formatted report designed to paste directly into Shopify Sidekick. Sidekick reads it and applies the fixes across your catalogue — AI-powered product rewrites, done for you.
What's the Query Simulator?
You type a shopper query ("men's running shoes for flat feet under $150"), SKAW shows you what an AI agent would return from your catalogue. You spot the gaps immediately. Available on Pro.
Can SKAW help me build structured metafields?
Yes. SKAW can create metafield definitions that sort messy product descriptions into structured data — the format AI agents expect. Available on Pro.

Platforms & Installation

Which platforms does SKAW work with?
Shopify today. WooCommerce and WordPress are in development as separate plugins — sign up for the waitlist to get notified when they launch.
Do I need to be a developer to use SKAW?
No. Install from the Shopify App Store, click through the onboarding, run your first scan. Done.
Does SKAW affect my site speed?
No. SKAW runs in your Shopify admin and reads product data from Shopify directly. Nothing is added to your storefront.
Is my store data sent anywhere?
SKAW reads your product data to audit it. We don't share it, sell it, or train models on it. AI Activity tracking uses hashed IPs — no raw IPs stored.

Billing & Support

How much does SKAW cost?
Free forever for the core score, activity tracking, and a 12-product gap teaser. Pro is $19.99/month or $199.99/year for the full catalogue audit and automation tools.
Is there a free version?
Yes — SKAW Free. Install it from the Shopify App Store. It's permanent, not a trial.
Do I need to commit to Pro straight away?
No. Install Free, see your score, and upgrade to Pro when you're ready to fix everything.
Can I cancel anytime?
Yes. Billed through Shopify. Cancel from your Shopify admin, no minimum term.
Do you offer refunds?
Shopify's standard app billing terms apply.

Limits

Is there a product scan limit?
SKAW scans up to 500 products per catalogue pass on Pro. If you have more than 500 SKUs, scan a collection at a time — SKAW walks you through it. Free plan shows a teaser of the top 12 product gaps.
How far back does history go?
30 days of scores and AI activity. Longer history is on the roadmap.

Still have questions?

Our team is ready to help.